INVOICE

​Please ensure that all invoice details are correct, as we cannot make changes after payment due to our use of a third-party system.

• An automatic invoice will be generated after checkout, but we do not include the original invoice in the package.

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PAYMENT METHOD

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On our Australian website, www.jibbijug.com.au, all charges are in AUD and include a 10% GST. This website ships only within Australia. If you are an international customer, please visit www.jibbijug.com for more information.

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• Can I request a refund if I change my mind or need to change my order?

  • ​We do not have a change-of-mind policy. However, if you request a refund, Refunds incur a 3.5% non-recoverable fee from payment processors once processed (Stripe/Paypal/etc.). 

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​DELIVERY AND TRACKING 

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Using our Australian tracking system, you can always check your order status and see when it will be shipped to your local post office.

Australia Post Official Customer Service:

• Phone (within Australia): 13 POST (13 76 78)

• Phone (from overseas): +61 3 8847 9045

• Website: auspost.com.au

Australia Post allows you to monitor every letter or parcel sent via their tracking system: Track your parcel.