We are committed to provide you a quality product and be 100% satisfied as our store identified faults before you buy.



  • Once you received your item(s), please checked quality thoroughly before first used.

  • If you have any problems that not mentioned before you buy,  please report us immediately with an Unboxing video or photo recording the moment when a certain product is opened.

  • Please Note!! All signs of used jugs will void our return policies as once the jug has been used it can not be guaranteed   all faults has happened before or after used.  

  • JIBBIJUG Policy strives to ensure that you are satisfied. We want you to love and enjoy your purchase. Our Product are guaranteed to arrive to you without defect and we ask you to fully check your purchase before using it.

  • By ordering JIBBIJUG you agree and acknowledge these terms and conditions


Conditions of Sale , QC and Color Coating Quality 


Please read these conditions of sale carefully before ordering any products from our website www.jibbijug.com.au.

This page (together with product page) tells you the terms and conditions on products on our site to you.

You should understand that by using our site or ordering any of our Products, you agree to be bound by these terms and conditions. If you refuse to accept these terms and conditions, you will not be able to order any Products from our site.


  • We check all the jugs before posting them to you. All stainless steel production will have a slight tolerance and variance occur from jug to jug or in any parts of the jug due to their natural tenacity, so you will find small but acceptable variations between spouts left vs right/ handle and body.

  • There is a welding marks at the handle inside the jug from Laser welding to make your Handle last longer. This marks is not a defect and does not rust.

  • We cceptable variations of handle alignment with a tolerance range of 1-2mm in Production by monitor and test to ensure there are the same within the acceptable level of tolerance. This is no way affects the pouring or the pouring technique.

  • In the process unfortunately at times of Polishing or Coating, the metal might come into contact with another object that slightly scratches the metal outer and internal surface of the jug .

  • Whilst all care is taken in looking at each jug, there is no guarantee that every stainless steel product will have a surface with no scratches.

  • The milk pitcher is dipped in solution during the electroplating process by attached to a fine wire and submerged into that solution. As a result it will leave a very fine wire marks on inside of the pitcher. This can not be avoid for authentication reason.

  • In agreeing to purchase this Color Coating you accept that it’s not a defect but rather part of the production process. There would be some scratches on the exterior and a fine wire markings on the inside of the milk pitcher. Anything plated will eventually tarnish with time and wear.

The Main reasons why we can not provide such a perfect finish but only offers in level of Industry standards

  1. The Material nature of the product and many process of Making a Jug from Body, Handle, Color coating and Logo Laser

    • All JIBBIJUGs are made with 304 grade stainless steel. The application of colorplating to our products, is to make it appear more attractive. Please be aware that there are slight different color tones in some area, and in rare cases, may have some tiny soft spots on the metal. It all depends on the color schemes, methods, finish, and material used for coating, and surface chemical treatments.

    • All jugs are made from a mould and are produced on a machine which bends the sheet metal that requires many processing from Start to finish and then transfer to many factories from coating and Logo Laser Engraving, In the process unfortunately at times the metal might come into contact with another object that slightly scratches the metal. Whilst all care is taken in looking at each jug, there can be no guaranteed that every stainless steel product will have a surface with no scratches. 

    • What we can however assure you is that your jug is still operational and the scratches will not affect your latte art or milk frothing. As with everything, once we wash or use regularly new scratches and Finger prints will appear.

  2. Color Coating nature, AT JIBBIJUG we only charge $10 difference from none coating vs Coating due to conditions below

    1. The Color Plating is application is only intended to appear on the exterior surface of the jug. But in most cases, such application may unintentionally appear inside the jug.

    2. Wire marking/ Light haze or fine scratch or spots may appear on the internal surface of the jug. This is common to all jugs with an Electroplating application, and is not a defect. Please do not judge the coating quality inside the jugs, this method of Coating is for Authentication reason where you will not find in any Counterfeit jug

    3. Any wire markings on the inside of the milk jugs is a normal occurrence during the electroplating by using the wire to attached the Jug to submerge into the solution as its purpose is just to hold the the jug into the electroforming solution. Such markings occur naturally and vary from jug to jug. They can not be avoided and ensure our authenticity, but are in no way a defect or poor production. All jugs are inspected by us prior to shipping to meet our requisite standard

  3. Blue Matt Color coating -some noticeable discolouring at the belly part.

    • During production a stretching procedure is required on the body which will create a “belly shape”. This will create an uneven  surface where the colour only specific to Matt Blue will appear uneven. Other colours are not affected.

    • During the colour spray, the Jug’s holder will keep rotating where a Light Blue colour will appear in some areas. This appearance is normal due to the Blue Matt Electric coating and are not defects

    • The blue color on matt  will be easily shown your finger print after first used and it is not a color defect, after micro cloth wipe it will be disappeared.

  4. Rose Gold Color Coating

  • This Color has more of a copper than gold this causes the copper at the surface to oxidize in a normal manner. You will find a mark or stain or tarnish on the surface. This is not a defect or used jug. Anything plated will eventually tarnish with time and wear.












  • It involves using an electric current to cause a thin layer of metal to deposit onto the surface of a substrate. In electroplating, you attach the plating metal to the anode, which is the positively charged electrode, of an electrical circuit. *You also connect the substrate to the cathode, the negatively charged electrode. *You then submerge both the plating metal and substrate in a specially developed electrolytic solution called a plating bath. Wire marking can happen during this process

  • Once the parts are immersed in the plating bath, you supply an electric current to the anode. This current oxidizes the metal atoms of the plating metal and dissolves them into the electrolytic solution. The dissolved metal ions get reduced at the cathode and are deposited onto the substrate. You can adjust the outcome of the process by adjusting factors such as the chemical composition of the bath, the temperature of the bath, the voltage level of the current, the length of time during which you apply the current and the distance between the anode and cathode.

  • Electroplating Color can be worn off over months and years of use and wear.

  • COLOR plating eventually wears off, but the rate of tarnish can vary greatly depending on the piece



  • Today, many consumers safely and happily use metal utensils on nonstick coatings with no issues. The problem is when there is an expectation about “perfection”, because all coatings will eventually fail and degradation after month or years. 

  • Teflon is a material often used as a non-stick coating on cookware. Occasionally, Teflon can develop scrapes and scratches as a result of interaction with other utensils or by using, which reduces its non-stick properties.


  • At JIBBIJUG MILKPITCHER we take the highest of care with the manufacturer to ensure that high standard of all coatings is acceptable. Unfortunately, Teflon coatings do not have an infinite life span, and over time these coating will wear and the benefits of the coating will diminish.

  • Teflon is a plastic and cannot take severe heating, though it can handle more heat than most plastics. We highly recommended that you steamed with other jug then transfer to teflon jug , this to make sure that a Steam wand will not damage or over heating the teflon coating. 

  • Without misused by steam directly or be touched with any utensils, Our teflon will last for years.

  • Nonstick Jugs Do Not Last Forever. Any damages after used once or by normal used or misused, we will not provide any exchange, refund or returns. 

  • Our Teflon is FDA Proof

    • (download of FDA Report here) .



Reapplication Teflon Guide

  • HOWEVER…. The good news is you also Stripping of old Teflon coatings and the Re-application of a new Teflon coating onto previously coated items at your own cost. Please check here

Why doesn't stainless steel RUST!!??


Stainless steel remains stainless, or does not rust, because it is sufficiently reactive to protect itself from further attack by forming a passive corrosion product layer.


*** If you receive the jug with the brownish stains inside the JUG, it is not rust  but this residues staining will happen in certain condition such as storage environment, different temperature, heat, moisture or by usages.  Luckily, stainless steel is easy to maintain, Please clean it with sponge or follow the instruction below. 


How to clean interior and Exterior of JIBBIJUG

  1. Interior: Clean With Citric Acid

    • Fill up hot water and add 1 tea spoon of Citric acid, to remove milk stains, dirt deposits. ​

    • To fight persistent stains, use a mixture of vinegar and baking soda

  2. Exterior:  Water and Acetic Acid (Vinegar)

    • Add Mix a solution of Water and Vinegar 50- 20% in Spray Bottle,

    • Spray down your stainless-steel appliance.

    • Wipe clean with a microfiber cloth.

    • Once clean, dip your cloth into a small amount of olive oil.

    • Move the cloth in the direction of the grain.


  • Not dishwasher proof.

  • Hand wash only.

  • Not chemical resistance and Color retention.

  • Soak inside the jug to get rid off all stains with Citric acids/ Vinegar/ Baking soda.


Don’ts of Cleaning Stainless Steel

  1. Steel wool or brushes will scratch the surface of your stainless steel and make it more susceptible to rusting and staining.

  2. Abrasive cleaners will scratch the surface and dull the finish.

  3. Bleach and cleaners with chlorine will stain and damage stainless steel.

  4. Don’t leave dirty water and cleaning solution residues to dry on your stainless steel; it will create a dull finish and could leave permanent stains.


Do not dry your jugs with upside down , in this less air condition with moisture & heat, it can cause the corner of the jug get Residue Stains. So just let's it dry open air. 

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We are well aware every customer wants a jug with perfect alignment between spout and handle. Building products that people love is a part of our design goals and vision. By creating high-quality products, we have developed and implemented proper tools to ensure best practices for manufacturing operation.


As the stainless steel material have their own tenacity, and each part’s tenacity is different, after the producing steps each component will be different for every parts of the milk jugs. We will monitor and test to ensure they are all the same. However everything will have the tolerance due to the material tenacity, so you will find a little difference in alignment of the jug or between different jugs, this is because of the material tenacity, but we will try to control the tolerance within 1-2mm in mass production. We will ensure again by our control inspector before packing to QC that JIBBIJUG products have met our criteria and try to investigate and control the *tolerance within 1-2mm.


We are also well aware that every customer has different ideas and methods for checking the alignment of the milk jug. However at JIBBIJUG we use Paper Metric Scale method to measure and QC the jug as the number in the scale will indicate the tolerance in metric units. At our factory, we are using this method to find the MID point of the JUG to place the handle right in the Center.



  • As the jugs are made of stainless steel they have their natural tenacity and each part of the process establishes an ongoing tolerance and variance. We do monitor and test to ensure there are the same within the acceptable level of tolerance. 

  • We also well know that every customer have different ideas and method for checking the alignment or any parts of the milk jug. However at JIBBIJUG we use Paper Metric Scale method to indicate the tolerance in metric units. We believed that the Paper Metric Scale is the best way to check and ensure it is within the acceptable and desired tolerance range rather than judging by visual appearance which may create an incorrect assumption in some way.

  • We have used a " MOLD POSITION" for setting an alignment, Our handles are produced by a Position Mold since 2018 so you can be reassured that our alignment is near perfect or in an acceptable tolerance.

  • At the completion of manufacturing we will place the jug upside down to position the tip of the spout at the mid point of the scale then placing the rim of the jug both left and right until it meets the same number on the scale. Finally, we will check the handle placement and if it is aligned within the scale measurement. 

  • However everything will have a slight tolerance due to natural material tenacity, so you will find small but acceptable variations between jugs with a tolerance range of 1-2mm in the production process. 

  • We will always ensure individual checks before packing and quality control and  that all JIBBIJUG products meet our strictest standards At the warehouse, when it comes to checking the product before shipping.  This includes all aspects of the final product such as finish, colour and alignment.

Please choose carefully as we do not offer any refunds on purchases made unless the product is damage during transit. We check all the jugs before posting them to you with 1-2mm Tolerance in the production process and with our Color coating conditions.


Handle laser

  • All our laser Handle will have 1-2mm tolerance , The handle made using a laser beam to weld metals in by fix one side first and then laser the other side after , so that assembly technique allows some tolerance between two sides of the handle.

  • All our jugs have been produced with the utmost care and attention. We are heavily involved in the production process and quality control. Some of our customers may have commented that the handle placement is not identical from jug to jug. Our manufacturer has informed us that there may be a difference or a tolerance of between 1mm-2mm jug to jug based on the laser process used to affix the handle to the jug. This in no way affects the pouring or the pouring technique.

Factory Material Marks. (scratches in side the jug)


  • Whilst all care is taken to ensure that every milk pitcher is produced to precise standards, we can not in any way guarantee any blemishes (Material mark  inside of the milk pitcher) with respect to internal polishing of the milk pitcher itself.

  • ​There is a Alignment mark (tiny small dots) on exterior at the top of handle area , this tool is used to control the best alignment, Unfortunately, this marks can not be eliminated in Polished Color coating Method. 

  • As promised, the Jibbi jug milk pitcher is designed to assist on the pouring of milk and latte art patterns, and any minor blemish (marks) caused by standard polishing does not in any way affect the intended purpose.

  • Understandably you may have concerns that Scratches/Laser mark might in someway cause contamination, but we are confident that such scratches/laser marks are merely cosmetic and in no way toxic.

  • Heat marks at the handle will be more visible on 420ml series due to material components. By testing without the Marks, there is a possibility that the handle will fall off. There will be less visible on 380ml, 400ml and 600ml series due to the Material nature. 

In agreeing to purchase this Color Coating you accept those condition above it’s not a defects but rather part of the production process.
There would be some scratches or factory marks on the exterior or interior. Anything plated will eventually tarnish with time and wear.