CONTACT US

Studio Address:

1205/ 83 HARBOUR STREET HAYMARKET SYDNEY NSW 2000, AUSTRALIA

Phone: +61 426 265 492

Email:  jibbijug@gmail.com

PRODUCT INFO
WHOLESALE
HELP

Shipping & Return Address:

The q on Harris Cafe

 597 Harris Street Ultimo

 Nsw 2007, Australia

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@ 2016 JIBBIJUG.MILKPITCHER COPYRIGHT, JIBBILITTLE ROASTING CO. ABN 12259893978

MUSKETEER V2 

The new and improved features by extending the width of the handle length to allow for more space and a comfortable grip for all size hands and come with the JIBBIJUG LOGO at the bottom. Available in 4 colors (Black Matt/ Rainbow Matt/ Rosegold Matt/ Gold Matt)

 

Jibbi's note

  • We have been asked if this is a design crooked or not Symmetry by how its look and feel, but can assure that it is designed this way for pouring efficiency and also we have developed the proper tools to ensure our Alignement is in 1-2mm tolereance.
  • As the spout is uniquely designed whilst it takes a little time to master, once perfected it will make pouring more intricate and detailed. The downward angle of the spout is crafted to be narrow, sharp and straight. As you become more confident with this spout, the results will become more apparent, as you get proficient with the spout.
  • Every productions in any Stainless steel metals will have the tolerance due to the material tenacity, you may find a little different in alignment of the jug or between different jugs, this is because of the material tenacity. 

 

Color Coating Notes

  • In some area there will be a slight different color tones, and in very rare cases, *tiny soft spots, light haze or fine scratch line may appear on the external and internal surface on the metal. It all depends on the color schemes, machineing, finish, and material used for coating, and surface chemical treatments.
 This is common to all jugs when paint coatings to stainless steels surfaces .
  • There would be some unavoidable abrasions purely based on how the product needs to work and is not a defect.

 

Read before you buy

Please have a read of our information such as Our QC, Color coating, Refund, Return Policies and  etc. before you buy, click bullet on the right. By ordering JIBBIJUG you agree and acknowledge these terms and conditions.

 

     

    MUSKETEER 2

    $169.00Price
    Musketeer V2
    Free Gift $19
    • Alignement & QC

      We believe this Paper Metric Scale is the best way to check as we use the number for measure and don’t judge by appearance using eyesight or X & Y Scale without numbers, as it may create an incorrect assumption in some way.
      
At the warehouse, when it comes to checking the product before shipping, we will do double quality control inspection to prevent defects in your goods.

       

      We promise to send out only the jugs that pass the 2nd QC, and the inspectors will discard any jugs that do not meet our company standards (*tolerance within 0.01- 2 mm), including material, coloring and etc.

      Tolerence

      • Each Jugs will have their own tolerance due to the material tenacity, so you will find a little different in any part of the jug or between different jugs, this is because of the material tenacity but we will try to control the tolerance within 1-2mm in mass production.

      Handle Alignment

      • All our jugs have been produced with the utmost care and attention. We are heavily involved in the production process and quality control. Some of our customers may have commented that the handle placement is not identical from jug to jug. Our manufacturer has informed us that there may be a difference or a tolerance of between 1mm-2mm jug to jug based on the laser process used to affix the handle to the jug. This in no way affects the pouring or the pouring technique.
    • JIBBIJUG Policy strives to ensure that you are satisfied. We want you to love and enjoy your purchase. Our Product are guaranteed to arrive to you without defect and we ask you to fully check your purchase before using it. By ordering JIBBIJUG you agree and acknowledge these terms and conditions.

      REFUND POLICY

      Pleased choose items carefully when ordering, We do not offer refunds on ordered items unless they are subject to conditions of our refund policy.

      • We do not refund if you don't like the jug, or spout of the jug after being used, or finding it unsuitable afterwards

      • Never check only with the naked eye, Use Paper Metric Scale to check. (contact us for this QC method)

      • We do not refund any Alignment issues after any usage, Please check carefully before your FIRST use,

      • If something is not right, please report your issue to jibbijug@gmail.com within 3 working days after receiving your items.

      •  We will let you Exchange, or Refund with Credit note if the items meets the following conditions below,

        • Items show no signs of use, wear or damage and are returned in the original packaging, or it will result in your warranty being void.

        • We do not provide the shipping cost for any refunds or exchanges.

        • The prices is included the shipping cost, therefore the amount of refund will be deduct from your total amount.

      We will happily offer the refund of a purchased item(s) if it meets any of the following conditions:

      • It is physically *faulty or damaged in some way.

      • The incorrect item was shipped or does not match the description and/or images of the item.

      • Damage to the item has occurred during shipping.

      This is not *Faulty or defective products.

      • Factory Material marks ( such scratches are merely cosmetic and in no way toxic or effect the pours)

      • Light haze or fine scratch or soft spots may appear during the color coating process.

      • Spout / Handle alignment within 2mm.

      RETURNS POLICY​

      • Return shipping will be your own cost, as all jugs has been carefully inspected for quality before shipping. (1-2mm Tolerance acceptance for Spout and Handle alignment)

      • If your parcel is being returned to sender due to any reason such as:

        • Unclaimed/Denied Due to Customs Charge/Incomplete/Insufficient Address/Undeliverable as Addressed/Prohibited Import / Denied Entry by Customs, Refused, etc..

      • The shipping fees will not be reimbursed unless it is Faulty or Damage to the item has occurred during shipping.

      • Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of shipping to you will be deducted from your refund.

      • The shipping fee will be calculate from AUSPOST at the below link. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

      • By ordering with JIBBIJUG, you agree and acknowledge these terms and conditions.

      If you have any questions about our policy just get in touch with our customer service team by emailing us at jibbijug@jibbijug.com or calling us on +61 (0)426265492 ,  M-F ( 9am - 5Pm AEST) 

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