WARRANTY & REPAIR
JIBBIJUG have different series and sizes and not all of them welding the handle and body with the Laser Welder technology. We are aware of handle faulty might happen in old handle welding methods. We will sure to replace all JIBBIJUGs with New Laser technology for our new products.
We serve the right to repair or replace for faulty handle within 1 years from the date of first purchase. Purchaser must provide proof of purchase. We reserve the right not to offer an repair when the handle fault is a result of misuse or neglect. Any injury damage or improper use will void the warranty. If you have any problem with Handle or any parts, please return it back to us for repair or replacement. Just inform us to firstname.lastname@example.org, we will find the best way to resolve the problem.
The handle of the JUG is the only components covered under one year warranty. If the JUG proves to be defective in material or workmanship under normal use, it will be repaired or replace the defective handle for you. Good returned for repair will be accessed and/or repaired within a reasonable time with free of charges, the jugs will be repaired with the spot welder machine. please note, Customers will be required to pay for return postage to us once we have repaired or replaced your handle we will send it back with free of charges included postage fees in Australia address only.
If 1 years have elapsed since purchasing your jug, or if the jug that is not covered by the warranty, then you will need to pay for repairs to your units.
Our minimum shop fee is $30. Most repairs that are done out of warranty will cost $30 per jug (plus shipping costs). Even if your unit does not have an original Receipt are welcome to send the unit in for a repair at the same $30 fee.
RETURN TO REPAIR ITEMS
What to do:
A returns request address is in Australia - with your full name and order number (receipt or tax invoice) and the product you wish to return.
Post the item back to us with an insured and tracked postage service, packed in secure packaging.
The Q and Harris Cafe
597 Harris Street
Ultimo 2007 Australia
MOBILE PHONE: +61 426 265 492
4. Send us the postage tracking number.
THE HANDLE REPAIR RESULT
In some cases, it is virtually impossible to eliminate the burn mark completely when making welds for the repair works, however we will try to minimize the surface marking on resistance spot welded joints as much as we can.
It is our usual practice to collect personal information directly from you. Sometimes we collect personal information from a third party if you have consented or would reasonably expect us to collect the information in this way, for example from publicly available sources such as websites or telephone directories. We do not collect personal information about you if you only browse this website. This website only uses session cookies during a search query of the website. When you close your browser the session cookie is destroyed and no personal information is kept which might identify you to us in the future.
We only use your personal information for the purposes for which you give it to us and for related, internal management purposes. We do not give information about you to government agencies, organisations or anyone else unless one of the following applies: you have consented; you'd expect us to or we have told you we will; it is required or authorised by law ; it will prevent or lessen a serious and imminent threat to somebody's life or health; or the disclosure is reasonably necessary for law enforcement or for the protection of public revenue. We analyse non-identifiable website traffic data to improve our services.
You may access personal information that we hold about you or you can ask us to correct personal information we hold about you. If you are on one or more of our email lists you may opt out of further contact from us by clicking the unsubscribe option in all emails.
JIBIJUG is bound by the Information Privacy Principles of the Privacy. Our website follows the Privacy Commissioner's Guidelines for Federal and AUSTRALIA Government Websites.