WARRANTY & REPAIR
At JIBBIJUG, we always strive to provide the highest quality products and services to our customers. However, we regret to inform you that we do not offer a colour coat warranty for our jugs. It is important to note that any coating, over time, will inevitably peel and flake while keeping its non-stick properties. Furthermore, it can be challenging to determine if any issues with the jug were caused by misuse or improper care.
Please know that we take great pride in our manufacturing processes and use only high-quality Stainless Steel 304 materials to ensure top-notch quality.
We can replace the colour coating of your jug before use if it arrived with major dents or deep scratches. Please notify us within 3 days of receiving the product, However, replacing any minor scratches is not included in the policy. Please don't hesitate to contact us with any concerns or questions regarding our policy.
To ensure the best quality for our customers, JIBBIJUG now uses Laser Welder technology to join the handle and body of our jugs. If you have an older model with a handle welded using an outdated method, please be aware that handle faults may occur. For this reason, we are replacing all JIBBIJUGs with the new technology in our latest products.
The handle of the jug is the only component covered under our two-year warranty. If your jug proves to be defective in material or workmanship under normal use, we will repair or replace the handle free of charge. Goods returned for repair will be assessed and repaired in a reasonable time with our spot welder machine. However, customers must cover the cost of return postage to us. Once we have repaired or replaced your handle, we will send it back to you free of charge apply to Australia address only.
We reserve the right to repair or replace any faulty handles within 2 years from the date of purchase. The purchaser must provide proof of purchase, and we may refuse repairs for damages caused by misuse or neglect. We reserve the right not to offer repair services when misuse or neglect is the cause of handling fault. If you experience any issues with the handle or its components, please return it to us for timely repair or replacement. Reach out to us at email@example.com, and we will assist you in finding the best solution to your problem.
Please note that a refund is only valid if the item is defective from the moment it is unboxed. Any issues arising from regular use will not be covered under warranty, unless the handle falls off within two year.
If it has been 2 years since purchasing your jug or if the warranty no longer covers it, you will be responsible for paying for repairs to your unit. Our repair fee is $30 (plus shipping costs). Even if you don't have the original receipt, you're welcome to send in the unit for a repair at the same $30 fee."
This warranty does not cover any damage resulting from:
Misuse, neglect, or improper use
Damage caused by accidents or abuse
Distortion or dents caused by normal use
The Dent on the Stainless Steel Jug
Since we offer a 0.7 mm thickness in certain series for enhanced drawing ability, the material is relatively thin and can dent or become blended if dropped or hit with a heavy object or through everyday use. However, there is no need to get frustrated, as dents in stainless steel can be removed using compressed air, dry ice, or suction tools. If these DIY methods do not work for you, it may be necessary to opt for a professional repair job. Nevertheless, it is important to note that leaving the dent in place will not affect the pour.
HOW TO RETURN A PRODUCT FOR REPAIR.
What to do:
Send a request for a return address and include your full name, order number, and the product you wish to return.
Use an insured and tracked postage service to send the item back to us, packaged securely.
Please send your return to the following address:
1205/83 Harbour Street
Haymarket 2000 NSW Australia
Mobile Phone: +61 426 265 492 (M-F 8-5pm AEST)
4. Provide us with the postage tracking number.
*** Please note that in some cases, surface markings may be visible on resistance spot welded joints, but our team will do our best to minimize them
It is our usual practice to collect personal information directly from you. Sometimes we collect personal information from a third party if you have consented or would reasonably expect us to collect the information in this way, for example from publicly available sources such as websites or telephone directories. We do not collect personal information about you if you only browse this website. This website only uses session cookies during a search query of the website. When you close your browser the session cookie is destroyed and no personal information is kept which might identify you to us in the future.
We only use your personal information for the purposes for which you give it to us and for related, internal management purposes. We do not give information about you to government agencies, organisations or anyone else unless one of the following applies: you have consented; you'd expect us to or we have told you we will; it is required or authorised by law ; it will prevent or lessen a serious and imminent threat to somebody's life or health; or the disclosure is reasonably necessary for law enforcement or for the protection of public revenue. We analyse non-identifiable website traffic data to improve our services.
You may access personal information that we hold about you or you can ask us to correct personal information we hold about you. If you are on one or more of our email lists you may opt out of further contact from us by clicking the unsubscribe option in all emails.
JIBIJUG is bound by the Information Privacy Principles of the Privacy. Our website follows the Privacy Commissioner's Guidelines for Federal and AUSTRALIA Government Websites.