Frequently asked questions
In what currency will I be charged?
If you credit card account is in a currency other than USD Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. Please consult your bank or credit card provider if you are unsure. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you.
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
How do i order a bulk quantity of an item? Wholesale?
We offer the ability to purchase multiple amounts of our product online at the discounted price, however the extra charged for delivery will be applied base on a number of your Items ordered. If you need a wholesale price (minimum 2 Cartons) please contact us on +61426265492 or email firstname.lastname@example.org for enquiries.
Payment and Shipping in $USD?
DO YOU DELIVER WORLDWIDE? HOW LONG DOES IT TAKE?
WHAT'S THE DEAL WITH INTERNATIONAL TAXES AND FEES?
How to Track Packages?
from within Australia - 13 POST (13 76 78)
from overseas +61 3 8847 9045
Australia Post website auspost.com.au
My order is being Returned to Sender?
* Denied Due to Customs Charges
* Incomplete/Insufficient Address
* Undeliverable as Addressed
* Prohibited Import / Denied Entry by Customs
* Refused, etc...
Only once the parcel arrives back to our facility and is checked in will a refund for the purchase price of the products minus the shipping cost at $30 USD (FLAT RATE to all countries). You may be responsible for return shipping fees.
NOTE : Refunds issued will be for the cost of the merchandise only minus $30 USD SHIPPING FEES; The shipping costs will not be reimbursed. The cost of return shipping fees will also be at $30 USD. By ordering with JIBBIJUG, you agree and acknowledge these terms and conditions.