SHIPPING POLICY
  • FREE DOMESTIC SHIPPING on order $300 or above
  • STANDARD 3-7+ Business day, after the items has been dispatched $10 FLATRATE.
  • EXPRESS 1-4+ Business day,after the items has been dispatched $20 FLATRATE.

​DELIVERY & TRACKING

Your package cannot be delivered without a a correct full delivery address and Mobile contact number.

If you are waiting for delivery of MILk JUGS and it is taking longer than 7 days after you has received the tracking no. from us. Pls immediately check at Australia Postal service via 


https://auspost.com.au/parcels-mail/track.html#/track

  • We do not accept any liability whatsoever for delay delivery caused by any third party.

  • We will only accept shipments to a valid street address and require a signature on delivery, the carrier will leave a card if you are not at home.  You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.

RETURN PARCEL TO SENDER

If your parcel is being returned to sender due Incomplete/Insufficient Address ​, it will be $10 (Standard) or $20 (Express) charged for the cost of RETURN the good back to you again. 

 

Shopping outside Australia

We do not ship to freight forwarders for security reason. If you would like to purchase JIBBIJUG products from outside Australia, please shop at www. Jibbijug.com . Any refund cause by unaccepted address such as ship to forwarders company, the refund will be charged 3.5% Stripe fees. 

RETURN POLICY

JIBBIJUG Policy strives to ensure that you are satisfied. We want you to love and enjoy your purchase. Our Product are guaranteed to arrive to you without defect and we ask you to fully check your purchase before using it. By ordering with JIBBIJUG , you agree and acknowledge these terms and conditions.

CHECK YOUR PRODUCT

  • Once you received your item(s), we have reviewed our acceptable tolerance* ( *Tolerance accept to Pass QC is between 1- 2mm ) of your JIBBIJUGS

  • We are committed to provide you a quality product and be 100% satisfied.

​​

REFUND POLICY
Pleased choose items carefully when ordering, as we do not offer refunds, credits or exchanges for change of mind or incorrectly orders. We check all the jugs before posting them to you. 

  • We do not refund if you don't like the jug, or spout of the jug after being used, or finding it unsuitable afterwards.

  • We do not refund in cases of an assumption of a crooked spout or alignment issue by the customer without being verified by our 'Paper metric scale' QC process.

  • If something is not right, please report your issue to jibbijug@gmail.com within 3 working days after receiving your items.

  • You're entitled to a refund, replacement if:

    • The item is faulty or damaged/ You were sent the wrong item or size (Contact us for Free Return Label

  • You are NOT entitled to a refund or exchange because:

    • You just changed your mind

    • You found the product/ promo code cheaper at another store 

    • You don't like it

    • You bought the wrong size

    • The product has a fault that you knew about before you bought it. This includes instances where the fault was listed in the description.

We will happily offer the refund of a purchased item(s) if it meets any of the following conditions:

  • It is physically damaged in some way. (Such as leaking or dents)

  • The incorrect item was shipped or does not match the description and/or images of the item.

  • The item was out of stock or unavailable at the time the order was placed.

  • Damage to the item has occurred during shipping.

This is not Faulty or defective products.

  1. Factory Material marks (scratches/small dents) are merely cosmetic from polishing process inside or outside the jug and in no way toxic or effect the pours.

  2. Heat Marks appears from the laser process to joint the handle and body together with high heat. 

  3. Color marks (Light haze or fine scratch or soft spots) may appear during the color coating process.

  4. Spout / Handle alignment within 2mm*. (*Qc from Paper Matrix Scale, not accepted any Eye naked or Ruler)

  5. Teflon coating is peel off or scratches as a result of after used and interaction with other utensils or heated it

Should you receive a jug and are not 100% happy with it, please contact us immediately within 3 days and we will do our best to resolve the problem.

RETURNS POLICY

  • The return will eligible on Australian address only.

  • All returns must be accompanied with your full name, invoice or order number as proof of purchase and be informed within 3 days after received.

  • Return shipping will be your own cost, as all jugs has been carefully inspected for quality before shipping.

  • If we sent you the wrong item by mistake, don’t worry, we will get you the correct item. Please contact customer service, We will be happy to assist you.

  • By ordering with JIBBIJUG, you agree and acknowledge these terms and conditions.

SALE ITEMS

Please consider sale purchases carefully as we do not offer refunds, credits or exchanges for change of mind or incorrectly ordered sale items. There are no refunds on sale items unless they are damage and are returned within 7 days of purchase. 

FULL PRICE ITEMS

Items purchased at full price that meet the JIBBIJUG terms and conditions can be returned for a refund, credit or exchange if inform us within 3 days after receive your items. 

EXCHANGE AND RETURN ITEMS

  •  We will let you Exchange, or Refund with Credit note if the items damage, incorrect or we accepted your exchange requested in some situations.

    • Apply only Australian online orders with Australia address.

    • Inform us within 3 days after received your items,  If 3 days have gone by since the delivered show in auspost system, unfortunately we can’t offer you a refund or exchange, in which case the item remains your property.

    • The product is returned in "as new", in its original packaging and 100% resaleable condition. You will be responsible for all shipping charges to facilitate the return under this Guaranteed unless it damage or incorrect. 

    • We do not provide the shipping cost for any refunds or exchanges.

    • The cost of return shipping for all Exchange is $25 Flat Rate Australia wide. 

HOW TO RETURN YOUR PARCEL

Only items purchased thru www.jibbijug.com.au can be returned to us. The shipping fees will not be reimbursed unless it is Faulty/ Damage/ Wrong to the item has occurred during shipping. 

Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We also highly recommend sending using a tracked and insured postage service as we will not accept and compensate for items which are lost or damaged in transit.​​

 

What to do:

  1. A returns request address is in Australia and is made within 3 days of receiving the item - with your full name and order and the product you wish to return.

  2. Item must be kept unopened and unused with all original packaging and contents.

  3. Please note that items can take up to 14 days to reach JIBBIJUG.

  4. Post the item back to us with an insured and tracked postage service, packed in secure packaging. 

        Return address

        JIBBI LITTLE   

        The q on Harris Cafe

        597 Harris Street Ultimo

        Nsw 2007, Australia

        Email:  jibbijug@gmail.com

        Contact No: 042 626 5492

   5. Send us the postage tracking number. For Exchange , please pay additional of  $25 for shipping fees. 

What we'll do:

  1. Once we receive the returned item, you can choose to (1) receive a refund of the purchase price (less cost of shipping), or (2) exchange for a different item by paying for any price differences and the cost to redeliver.

  2. JIBBIJUG assesses the return

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    • JIBBIJUGH has the sole and absolute discretion to assess the condition of the returned products before approving a refund, credit or replacement. Should a product returned not satisfy the conditions under this Guarantee, JIBBIJUG may reject the return, re-send the item to the you at your cost, and deduct the amount from the refund.

    • If an item is found to be opened, used or damaged, it will not be eligible for a refund or exchange, and will be returned to you at your expense.

Mail addressed to your address, incorrect recipient

  • If you receive mail addressed to your address but it is not for you order , simply mark it as 'return to sender - unknown at this address

  • Place the item in a red street posting box or hand it to staff at any Post Office for return.

  • Please kindly let's us know  the following: your name, order #, email address and a brief explanation as to why you are returning the item. This information will help us in expediting your refund.

REFUNDS:

All refund that requested by you and not meet our conditions and policies above, We will be deducting 3.5% the service fees prior to any refunds, As We'll no longer get return Stripe/ Paypal's fees from the original transaction when we refund a customer anymore.  So the services fee of 3.5% can not be refunded. 

Shopping outside Australia

We do not ship to freight forwarders for security reason. If you would like to purchase JIBBIJUG products from outside Australia, please shop at www. Jibbijug.com . Any refund cause by unaccepted address such as ship to forwarders company, the refund will be charged 3.5% Stripe fees. 

Refunds can take up to 5 business days to be processed – your patience is greatly appreciated. The original payment method will be refunded in full (excluding any shipping costs associated with the order) for the value of the item(s) for which the refund has been approved. Once your refund has been processed please allow up to 3 business days for the funds to appear back into your account.

If you have any questions just get in touch with our customer service team by emailing us at jibbijug@gmail.com or calling us on +61 (0)426265492

CONTACT US

M-F: 9.00 am - 5 Pm (AEST) 

Studio Address:

1205/ 83 HARBOUR STREET HAYMARKET SYDNEY NSW 2000, AUSTRALIA

Phone: +61 426 265 492

Email:  jibbijug@gmail.com

PRODUCT INFO
WHOLESALE
HELP

Shipping & Return Address:

The q on Harris Cafe

 597 Harris Street Ultimo

 Nsw 2007, Australia

white logo-01.png
white logo-02-01.png
SUBSCRIBE
  • Grey Facebook Icon
  • Grey YouTube Icon
  • Grey Instagram Icon

@ 2016 JIBBIJUG.MILKPITCHER COPYRIGHT, JIBBILITTLE ROASTING CO. ABN 12259893978

0