CONTACT US

Studio Address:

1205/ 83 HARBOUR STREET HAYMARKET SYDNEY NSW 2000, AUSTRALIA

Phone: +61 426 265 492

Email:  jibbijug@gmail.com

PRODUCT INFO
WHOLESALE
HELP

Shipping & Return Address:

The q on Harris Cafe

 597 Harris Street Ultimo

 Nsw 2007, Australia

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@ 2016 JIBBIJUG.MILKPITCHER COPYRIGHT, JIBBILITTLE ROASTING CO. ABN 12259893978

SHIPPING POLICY
  • FREE DOMESTIC SHIPPING on order $300 or above
  • STANDARD 3-7+ Business day, after the items has been dispatched $10 FLATRATE.
  • EXPRESS 1-4+ Business day,after the items has been dispatched $20 FLATRATE.

​DELIVERY & TRACKING

Y
our package cannot be delivered without a a correct full delivery address and Mobile contact number.

If you are waiting for delivery of MILk JUGS and it is taking longer than 7 days after you has received the tracking no. from us. Pls immediately check at Australia Postal service via 


https://auspost.com.au/parcels-mail/track.html#/track


If your parcel is being returned to sender due to any reason such as:
    •    Unclaimed, Incomplete/Insufficient Address, Undeliverable as Addressed, etc.

The shipping fees will not be reimbursed unless it is Faulty or Damage to the item has occurred during shipping , by ordering with JIBBIJUG, you agree and acknowledge these terms and conditions.

The cost of RETURN SHIPPING fees will be based on the price at AUSPOST, please check the below link. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

We do not accept any liability whatsoever for delay delivery caused by any third party.
 

RETURN POLICY

JIBBIJUG Policy strives to ensure that you are satisfied. We want you to love and enjoy your purchase. Our Product are guaranteed to arrive to you without defect and we ask you to fully check your purchase before using it. By ordering with JIBBIJUG , you agree and acknowledge these terms and conditions.

CHECK YOUR PRODUCT

  • Once you received your item(s), we have reviewed our acceptable tolerance* of your JIBBIJUGS

  • We are committed to provide you a quality product and be 100% satisfied.

NOTE:

Please use our Quality Check sheet at once, and before first use. ( *Tolerance accept to Pass QC is between 1- 2mm )

REFUND POLICY


Pleased choose items carefully when ordering, We do not offer refunds on ordered items unless they are subject to conditions of our refund policy.

  • We do not refund if you don't like the jug, or spout of the jug after being used, or finding it unsuitable afterwards.

  • We do not refund in cases of an assumption of a crooked spout or alignment issue by the customer without being verified by our 'Paper metric scale' QC process.

  • If something is not right, please report your issue to jibbijug@gmail.com within 3 working days after receiving your items.

  •  We will let you Exchange, or Refund with Credit note if the items meets the following conditions below,

    • Items show no signs of use, wear or damage and are returned in the original packaging, or it will result in your warranty being void.

    • We do not provide the shipping cost for any refunds or exchanges.

    • On Australian online orders with Australia address only.

We will happily offer the refund of a purchased item(s) if it meets any of the following conditions:

  • It is physically faulty or damaged in some way. (Such as leaking or dents)

  • The incorrect item was shipped or does not match the description and/or images of the item.

  • The item was out of stock or unavailable at the time the order was placed.

  • Damage to the item has occurred during shipping.

This is not Faulty or defective products.

  1. Factory Material marks ( such scratches are merely cosmetic and in no way toxic or effect the pours)

  2. Light haze or fine scratch or soft spots may appear during the color coating process.

  3. Spout / Handle alignment within 2mm.

RETURNS POLICY

  • The return will eligible on Australian address only.

  • All returns must be accompanied with your full name, invoice or order number as proof of purchase.

  • Return shipping will be your own cost, as all jugs has been carefully inspected for quality before shipping.

  • By ordering with JIBBIJUG, you agree and acknowledge these terms and conditions.


HOW TO RETURN YOUR PARCEL

All Jibbijug purchase have made in Australia, The shipping fees will not be reimbursed unless it is Faulty or Damage to the item has occurred during shipping.

If your parcel is being returned to sender due to any reason such as:

  • Unclaimed, Incomplete/Insufficient Address , Undeliverable as Addressed

The cost of RETURN SHIPPING fees will be based on the price at AUSPOST, please check the below link. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

, by ordering with JIBBIJUG, you agree and acknowledge these terms and conditions.

We want you to be 100% satisfied with our JIBBIJUG Products, if are not satisfy with our tolerance acceptance for alignment,  we are more than happy to refund to you!
Have a read of our returns policy and follow the instructions to return your item.

RETURN ITEMS

What to do:

  1. A returns request address is in Australia and is made within 3 days of receiving the item - with your full name and order and the product you wish to return.

  2. Item must be kept unopened and unused with all original packaging and contents.

  3. Please note that items can take up to 14 days to reach JIBBIJUG.

  4. Post the item back to us with an insured and tracked postage service, packed in secure packaging. 

       

Return address

        JIBBI LITTLE   

        The q on Harris Cafe

        597 Harris Street Ultimo

        Nsw 2007, Australia

   4. Send us the postage tracking number.

 

Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We also highly recommend sending using a tracked and insured postage service as we will not accept and compensate for items which are lost or damaged in transit.

What we'll do:

  1. Once we receive the returned item, you can choose to (1) receive a refund of the purchase price (less cost of shipping), or (2) exchange for a different item by paying for any price differences and the cost to redeliver.

 

If an item is found to be opened, used or damaged, it will not be eligible for a refund or exchange, and will be returned to you at your expense.
 

REFUNDS:

Refunds can take up to 5 business days to be processed – your patience is greatly appreciated. The original payment method will be refunded in full (excluding any shipping costs associated with the order) for the value of the item(s) for which the refund has been approved. Once your refund has been processed please allow up to 3 business days for the funds to appear back into your account.

If you have any questions about our policy just get in touch with our customer service team by emailing us at jibbijug@gmail.com or calling us on +61 (0)426265492

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