• FREE DOMESTIC SHIPPING on order $300 or above
  • STANDARD 3-7+ Business day, after the items has been dispatched $10 FLATRATE.
  • EXPRESS 1-4+ Business day,after the items has been dispatched $20 FLATRATE.


our package cannot be delivered without a a correct full delivery address and Mobile contact number.

If you are waiting for delivery of MILk JUGS and it is taking longer than 7 days after you has received the tracking no. from us. Pls immediately check at Australia Postal service via


We do not accept any liability whatsoever for delay delivery caused by any third party.


If your parcel is being returned to sender due Incomplete/Insufficient Address ​, it will be $10 (Standard) or $20 (Express) charged for the cost of RETURN the good back to you again. 



JIBBIJUG Policy strives to ensure that you are satisfied. We want you to love and enjoy your purchase. Our Product are guaranteed to arrive to you without defect and we ask you to fully check your purchase before using it. By ordering with JIBBIJUG , you agree and acknowledge these terms and conditions.


  • Once you received your item(s), we have reviewed our acceptable tolerance* of your JIBBIJUGS

  • We are committed to provide you a quality product and be 100% satisfied.


Please use our Quality Check sheet at once, and before first use. ( *Tolerance accept to Pass QC is between 1- 2mm )


Pleased choose items carefully when ordering, We do not offer refunds on ordered items unless they are subject to conditions of our refund policy.

  • We do not refund if you don't like the jug, or spout of the jug after being used, or finding it unsuitable afterwards.

  • We do not refund in cases of an assumption of a crooked spout or alignment issue by the customer without being verified by our 'Paper metric scale' QC process.

  • If something is not right, please report your issue to within 3 working days after receiving your items.

  •  We will let you Exchange, or Refund with Credit note if the items meets the following conditions below,

    • Items show no signs of use, wear or damage and are returned in the original packaging, or it will result in your warranty being void.

    • We do not provide the shipping cost for any refunds or exchanges.

    • Apply only Australian online orders with Australia address.

  • You're entitled to a refund, replacement if:

    • The item is faulty or damaged/ You were sent the wrong item or size (Contact us for Free Return Label

  • You are NOT entitled to a refund because:

    • You just changed your mind

    • You found the product/ promo code cheaper at another store 

    • You don't like it

    • You bought the wrong size

    • The product has a fault that you knew about before you bought it. This includes instances where the fault was listed in the description.

We will happily offer the refund of a purchased item(s) if it meets any of the following conditions:

  • It is physically faulty or damaged in some way. (Such as leaking or dents)

  • The incorrect item was shipped or does not match the description and/or images of the item.

  • The item was out of stock or unavailable at the time the order was placed.

  • Damage to the item has occurred during shipping.

This is not Faulty or defective products.

  1. Factory Material marks (scratches/small dents) are merely cosmetic from polishing process inside or outside the jug and in no way toxic or effect the pours.

  2. Heat Marks appears from the laser process to joint the handle and body together with high heat. 

  3. Color marks (Light haze or fine scratch or soft spots) may appear during the color coating process.

  4. Spout / Handle alignment within 2mm*. (*Qc from Paper Matrix Scale, not accepted any Eye naked or Ruler)

  5. Teflon coating is peel off or scratches as a result of after used and interaction with other utensils or heated it


  • The return will eligible on Australian address only.

  • All returns must be accompanied with your full name, invoice or order number as proof of purchase.

  • Return shipping will be your own cost, as all jugs has been carefully inspected for quality before shipping.

  • By ordering with JIBBIJUG, you agree and acknowledge these terms and conditions.

We want you to be 100% satisfied with our JIBBIJUG Products, if are not satisfy with our products BEFORE USED,  we are more than happy to refund to you! Have a read of our returns policy and follow the instructions to return your item.


All Jibbijug purchase have made in Australia, The shipping fees will not be reimbursed unless it is Faulty/ Damage/ Wrong to the item has occurred during shipping. 

Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We also highly recommend sending using a tracked and insured postage service as we will not accept and compensate for items which are lost or damaged in transit.



What to do:

  1. A returns request address is in Australia and is made within 3 days of receiving the item - with your full name and order and the product you wish to return.

  2. Item must be kept unopened and unused with all original packaging and contents.

  3. Please note that items can take up to 14 days to reach JIBBIJUG.

  4. Post the item back to us with an insured and tracked postage service, packed in secure packaging. 


Return address

        JIBBI LITTLE   

        The q on Harris Cafe

        597 Harris Street Ultimo

        Nsw 2007, Australia


        Contact No: 042 626 5492

   4. Send us the postage tracking number.

What we'll do:

  1. Once we receive the returned item, you can choose to (1) receive a refund of the purchase price (less cost of shipping), or (2) exchange for a different item by paying for any price differences and the cost to redeliver.


If an item is found to be opened, used or damaged, it will not be eligible for a refund or exchange, and will be returned to you at your expense.

If we sent you the wrong item by mistake, don’t worry; we will get you the correct item. Please contact customer service, We will be happy to assist you.

  • Mail addressed to your address, incorrect recipient

    • If you receive mail addressed to your address but it is not for you order , simply mark it as 'return to sender - unknown at this address

    • Place the item in a red street posting box or hand it to staff at any Post Office for return.

  • Please kindly let's us know  the following: your name, order #, email address and a brief explanation as to why you are returning the item. This information will help us in expediting your refund.

Only items purchased thru can be returned to us.


Refunds can take up to 5 business days to be processed – your patience is greatly appreciated. The original payment method will be refunded in full (excluding any shipping costs associated with the order) for the value of the item(s) for which the refund has been approved. Once your refund has been processed please allow up to 3 business days for the funds to appear back into your account.

If you have any questions just get in touch with our customer service team by emailing us at or calling us on +61 (0)426265492


M-F: 9.00 am - 5 Pm (AEST) 

Studio Address:


Phone: +61 426 265 492



Shipping & Return Address:

The q on Harris Cafe

 597 Harris Street Ultimo

 Nsw 2007, Australia

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