GRAN GIFT SET S & M

• Please choose carefully, as we do not offer refunds unless the product is faulty.

  • Once you receive the jug, please do not use it, as doing so will void the return policy. Check the jug upon receipt and notify us of any issues within 3 days.

  Tolerance and Quality Control: We inspect all jugs for tolerance within 1-2mm and perform quality control before shipping. If you’re not completely satisfied, contact us right away, and we’ll work to resolve the issue.

  Returns and Exchanges: We do not accept returns for a change of mind. For exchanges or returns, please email or call us for instructions. You are responsible for return shipping costs and a $15 fee for standard postage back to you.

  Eligibility: We’ll exchange or issue a credit note for items that are returned unused, in their original packaging, and within 14 days of the invoice date, including the original receipt.

  Non-Refundable Issues:

  • Factory marks, such as scratches or dents from polishing, are cosmetic and are noted on this website due to material properties for latte art purposes. These marks do not affect pouring performance.
  • Heat marks from handle welding during the laser process are normal.
  • Color marks or light scratches from coating are expected.
  • Alignment may vary by 1-2mm due to material properties.
  • Teflon coating may peel or scratch with use.
  • Quality control is conducted using the Paper Metric Scale, not visual inspection. Any complaints will be addressed using this method.

 

Color Variations: Slight differences in color tones may occur due to variations in color schemes, application methods, finishes, and surface treatments. While the electroplated color is intended for the jug’s exterior, it may occasionally appear inside. These color imperfections inside the jug are normal and not defects.

Color Change: The color of the jug may darken or lighten with use or after washing. Expect potential shade changes, such as darkening when wet and lightening when dry, due to various conditions.

Color Blending: The purple or blue shades are achieved by blending various colors, which may result in natural variations in hue across the jug.

Fingerprints: Fingerprints may be visible on the blue surface after the first use. This is not a defect and can be cleaned with a microfiber cloth.

Surface Marks: Tiny soft spots or scratches on the metal can occur. Wire markings inside the jug are a normal part of the electroplating process. The wire holds the jug in place during plating and does not indicate a defect.

Surface Scratches: Minor scratches from contact with other objects may occur due to the production process. While we inspect each jug carefully, a completely flawless surface cannot be guaranteed. These scratches do not affect the jug's functionality.

Color Preservation: Electroplated colors generally last longer, but some jugs use coatings like Teflon or paint. We recommend hand washing to preserve the color and avoiding soaking in chemicals to prevent color abrasion.

Rose Gold/Blue/Purple Plating: Over time, the surface may develop marks, stains, or tarnish due to natural oxidation. This is normal and expected.

Care Instructions:

• Hand Wash Only: The jug is not dishwasher safe. Wash by hand with care.
• Avoid Chemicals: It is not chemical resistant. To remove stains and fingerprints, use citric acid, vinegar, baking soda, or a glass cleaner spray, followed by wiping with a microfiber cloth.
• Use with Caffeto: If using Caffeto "Coffee Machine Cleaning Powder," do not soak for more than 10 minutes and avoid uneven soaking to prevent color damage.

• Please note that our laser-welded handles may have a slight variation of 1-2mm between jugs. This is due to the laser assembly process, which involves welding metals on one side first and then the other, creating minor tolerances. However, this does not impact the pouring performance or technique.